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PRIVACY AND SECURITY

pets products

The Aristocratic Pet respects your privacy. This notice explains our information practices and how your information is used. Customer information and credit card numbers do not reside on our web server, but are transmitted securely using 128 bit encryption to our offline fulfillment system. For each visitor to our web page, our web server automatically recognizes only the customer's domain name, but not the e-mail address (where possible).

We note which pages are visited by people who communicate with us and the information they offer, such as their suggestions and likes or dislikes. That information is used to update our web site and tell about exciting new products by e-mail or mail. If you prefer to not receive such notices, please e-mail, phone, fax or write us.

ORDER AND CONTACT OPTIONS

Please give us your name, address, phone number and e-mail address if we have to contact you about your order. You have several ways to order from The Aristocratic Pet:

    • On-Line: Order directly over the web on our secure web server.

    • Phone Toll Free: 1 (800) 887-4859. When you call, please be sure to have your completed order form handy with product quantities, specific item numbers and credit card information.

    • In New York Call: 1 (718) 657-6141

    • Fax: 1 (718) 657-3706

    • Mail: Enclose completed order form and credit card information, or cashiers check or money order and mail to:

      Eleanor Kaplan
      The Aristocratic Pet
      178-60 Wexford - Suite C-4
      Jamaica Estates, NY 11432

    • Gift Orders: We will be happy to include your personal message on a white fold-over card with silver trim and envelope at no extra charge.

Your Satisfaction is Important to Us
The Aristocratic Pet is committed to offering unique and beautiful functional and decorative quality products and retain our excellent record of customer satisfaction. We want you to be happy with your orders. Please remember to care for articles for yourself and your pet(s) as specified by the manufacturers.

SHIPPING INFORMATION

Standard Delivery

Shipment is usually via United Parcel Service (UPS), which requires a street address. For a Post Office Box address, we usually ship via U.S. Priority Mail.


Purchase PricesShipping Fee
Up to $20.00$8.98
$20.01 to $35.00$9.98
$35.01 to $60.00$11.98
$60.01 to $75.00$13.98
$75.01 to $100.00$15.98
$100.01 to $125.00$18.98
$125.01 to $150.00$20.98
$150.01 to $175.00$23.98
$175.01-$200.00$26.98
$200.01 to $250.00$29.98
$250.01 to $300.00$33.98
$300.01 to $350.00$37.98
$350.01+$42.98
These are standard U.S. domestic fees only.
Call for: International, next day, 2-day, and outside the Continental U.S. shipping fees.

We do not sell, rent, share or otherwise knowingly provide any company or individual with any identifiable information about our customers or visitors and strive to keep your personal information private and secure. When you place an order with us, we use the data you provide to complete the order and when we assist you. That data will enable us to render better service to you and let us keep you current on our newest products and news. In the "Talk To Us" section, you can tell us what pets you have and the types of products you like and collect. As we add new products several times a year, that information enables us to tell you of brand new products that are in keeping with what you like.


To better safeguard your information, we take reasonable steps to verify your identify before granting you access or making corrections. To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, we have put in place physical, electronic and managerial procedures to safeguard and secure the information you furnished us with online.


No part of www.aristocraticpet.com, including, but not limited to, photographs, electronically transmitted images, any print or product copy, or any printed information is permitted to be reproduced, stored in a retrieval system or transmitted in any form, including, but not limited to, electronic, mechanical or photocopy reproduction without having received The Aristocratic Pet's prior written permission. No corporate and/or technical information about The Aristocratic Pet and/or www.aristocraticpet.com obtained by any customer and/or visitor may be divulged to any outside individual or corporate entity without first obtaining prior written approval from The Aristocratic Pet. Any infringement of the copyrights herein will be prosecuted to the fullest extent permitted by law.


Using your credit card to purchase from www.aristocraticpet.com is safe, and your transaction is kept secure and private. Our security includes the latest database encryption technology plus VeriSign certified payment gateways which safeguards your personal information and privacy. At www.aristocraticpet.com, you will appreciate the convenience, fun and security of shopping at home. Your credit card order is charged only when your order is shipped.


ONLINE CREDIT CARD RETENTION POLICY


The Aristocratic Pet wants you to feel safe and secure when you provide us with your personal information. That is why we use secure VeriSign technology to encrypt your credit card and other relevant personal information when you purchase products and/or request assistance. The encryption process prevents unauthorized individuals from viewing your personal information over the Internet, but even with the best protection policies and safeguard procedures, there is the remote possibility of fraud. If you believe that unauthorized use of your credit card information has occurred, follow your credit card company's reporting procedures and contact us immediately. Most credit card companies' policies cover all charges resulting from unauthorized use of your credit card, or they may limit your liability to only $50.00.


HOW TO ORDER ONLINE


Ordering online at the Aristocratic Pet is easy with secure and simple payment options, including PayPal. When you select the products you would like to purchase, they are stored so you can continue shopping. Click on the VIEW CART button at the top of any page at any time to see your Order Status with the items you selected. Here, you can add or remove a product or increase the quantity of a particular item. When you are finished shopping, just click the SEND ORDER button within the shopping cart area.


Be assured that your personal information is kept confidential and will not be sold or rented to, or shared with any individual or business. Shipping Address and Billing Address are needed to ship to you. We require a day or evening telephone number and an e-mail address if we have questions about your order.


Upon providing this information, select a payment option. To pay online, you may order as you normally would with your VISA, MasterCard or Discover credit card or PayPal. We do not accept American Express. To use PayPal, select the option PayPal to be forwarded to PayPal's payment gateway. (If you already have a PayPal account, click the LOGIN button.) Most of your information will have been filled in for you, so just enter your e-mail address at the bottom. The process is simple and you will be able to finish your order after doing so. Just follow the on-screen directions. If you previously signed up for PayPal, you will not have to do this again.


OFFLINE CREDIT CARD RETENTION POLICY


The Aristocratic Pet wants you to feel safe and secure when you provide us with your personal information via telephone, fax, mail or e-mail. Upon receiving your credit card information, it will be mechanically processed in-house and not transmitted over the Internet. If you believe that unauthorized use of your personal credit card information has occurred, follow your credit card company's reporting procedures and contact us immediately. Most credit card companies' policies cover all charges resulting from unauthorized use of your credit card, or they may limit your liability to only $50.


HOW TO ORDER OFFLINE


Ordering from www.aristocraticpet.com is easy: Browse our site and select the products you want to purchase. We store your selections so you can continue shopping. During your visit, you can click on the VIEW CART button at the top of any page to check your order, remove a product or increase the quantity of an item. When you are finished shopping, click the SEND ORDER button. You will receive a confirmation order via email. You may also print out an Order Form and complete it.


We require Billing Address and Shipping Address information to ship. We shall also need a day or evening telephone number and/or an e-mail address if we have questions about your order.


Upon providing this information, to pay offline (mail in payment via credit card, money order or cashier's check) just click the "Call for CC" within the payment area at the bottom of the page and submit your order. You will receive a confirmation of your order at the e-mail address you provided. Print that and mail it with your payment. If you prefer, you may call in your order and credit card number to (800) 887-4859 or (718) 657-3706) , fax it to (718) 657-3706, or mail the completed Order Form with your payment or credit card information. Your order will be processed upon receipt of payment. We accept money orders, cashier's check and VISA, Master Card and Discover Card payments through the mail. (NO PERSONAL CHECKS.) Please complete the payment portion of the Order Form and mail it with your payment.


RETURNS


You may return the items in their original condition within 21 days for a full refund of the purchase price, provided they are not soiled or damaged. Or you may choose to receive a replacement gift certificate in the amount of the purchase price. Custom-made items are not returnable or refundable.


OUR GUARANTEE TO YOU


We provide excellent personal service and want you to be pleased with your purchases and with us. If you wish to return your purchase, simply package it in the same manner in which it was shipped to you with a photocopy of your receipt. We will issue you a credit, exchange or refund of the merchandise price.


Product prices are subject to change and availability. We are not responsible for system or typographical errors.


Business Hours: 9 AM to 6 PM Northeastern Time Monday through Friday.


Searching the Catalog


To search the web site, enter the item number or type of product. For major category names and their subcategories, click here.


CUSTOMER SERVICE


Our Goal


Our goal is to provide you with exceptional customer service. Please call us at any time (718) 657-3706) or via e-mail to custservice@aristocraticpet.com if you need assistance with your purchase and order information. We want to make it easy for you to order and pay, so we give you options. Contact us with any questions you might have.


All rights reserved


The Aristocratic Pet is a pending trademark owned by The Aristocratic Pet. www.aristocraticpet.com.


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Please note prices are subject to change without notice. We will do our best to keep this site op to date.

The Aristocratic Pet
178-60 Wexford Terrace, C4  ·  Jamaica Estates, New York 11432
Toll-Free: (800) 887-4859  ·  In New York: (718) 657-6141 ·  Fax: (718) 657-3706
Email: custservice@aristocraticpet.com
© The Aristocratic Pet. All Rights Reserved Design by Rainbow Graphics
You are the visitor. Thank you for stopping by.
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